SECURITY KNOWLEDGE


China Defender

What are the politeness and etiquette norms for security guards?

Release time:

2017-11-28

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Summary:

Telephone Etiquette Code (1) If the telephone rings three times, you should answer the phone. If it exceeds three times, you should first say, "I'm sorry to have kept you waiting." (2) When answering the phone, you should first say "hello" and then report to the company. (3) When talking, try not to use the hands-free key. Make notes when necessary and tell the main points to the other party. (4) Answer with "yes" from time to time, indicating that you are listening. (5) after the call should say: "goodbye". (6) The other party dialed the wrong phone number should say; "Sorry, you dialed the wrong number, please dial once, goodbye." (7) working hours generally do not play private

Telephone Etiquette Specification

(1) The phone should answer the phone within three times, and say "Sorry to have kept you waiting."

(2) When answering the phone, you should first say "hello" and then report to the company.

(3) When talking, try not to use the hands-free key. Make notes when necessary and tell the main points to the other party.

(4) Answer with "yes" from time to time, indicating that you are listening.

(5) after the call should say: "goodbye".

(6) The other party dialed the wrong phone number should say; "Sorry, you dialed the wrong number, please dial once, goodbye."

(7) Personal phone calls are generally not made during working hours. If there is something urgent, the call time should not exceed 3 minutes.

 

Elevator etiquette specification

(1) Security guards generally do not take elevators.

(2) When you need to take the elevator due to work, you should pay attention to going down first and then going up, and take the initiative to go up and open the door or press and hold the elevator button first. Please ask the guests, leaders, ladies or visitors of the same trade to be current, and you must not compete with the customers for the elevator.

(3) Take the elevator should be civilized, polite and courteous, and don't talk and laugh loudly.

 

Specifications when accepting customer complaints

(1) When accepting customer complaints, you should carefully make records, write down the name and phone number of the other party, and give a timely reply.

(2) The taboo for accepting customer complaints is to say "I don't know or don't know". When you can't give a reply, you should apologize first, and consult the relevant departments as soon as possible to give a reply. You must not push each other.

(3) To achieve the first inquiry responsibility system, the first person to accept the complaint is the first person responsible for the whole process of tracking the complaint.

 

Norms for Receiving Visits

(1) When receiving visitors, they should warmly greet each other to sit down and then pour water for each other.

(2) If you have something to go away or the person in charge of receiving the interview comes, you can say: "I'm sorry, I have something to go away first, excuse me, please sit down slowly".

(3) If the person you are looking for is not in, you can say: "I'm sorry, the person you are looking for is not in. Why don't you call him or make an appointment and come back next time."

(4) When the other party is about to leave, you can say; "Welcome again, please walk slowly", and send out the door, wave goodbye to the other party, and wait until the other party leaves your sight before returning.

 

Service Attitude of Security Officer

Politeness: "please" the word head, "thank" the word does not leave the mouth. Optimistic: Receive customers with an optimistic attitude. Friendly: A smile is the most appropriate expression of friendliness. Enthusiasm: as far as possible for colleagues and customers to provide convenient, warm service. Patience: The customer's request should be listened to patiently. Equality; treat all customers equally, and there can be no distinction between rich and poor.

 

Meeting etiquette norms

(5) To participate in various meetings and trainings organized by the company, one shall attend the meeting on time and shall not be late or leave early.

(6) During the meeting, keep sitting and standing posture, listen carefully and maintain the atmosphere of the meeting. Do not whisper, talk or make noise in the presence.

(7) The meeting may not be left until it is declared to be adjourn.

(8) In meetings and lectures, one should consciously turn off the ringtone of one's mobile phone.

(9) When leaving the meeting, the company's leaders should be the first to leave the meeting in an orderly manner. No crowded or loud noise should be allowed.

 

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