SECURITY KNOWLEDGE


China Defender

What are the language standards for security guards?

Release time:

2017-11-11

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Summary:

1. service language standard 1. language style the language used in the work should be concise, accurate, civilized and standardized. 2. When contacting the masses in tone, speak kindly and use civilized expressions such as "hello, please, sorry, thank you, goodbye. 3. Attention should be paid to the use of appellation in appellation service. When talking with ethnic minorities, religious people and foreigners, avoid using taboo language. 4. Standard language When on duty, you should speak Putonghua or the local common language. Service Terms for 2. Common Occasions (1) Say to the visitor: "Hello, which floor and which room are you going to?" "Please show me your ID card.

1. Service Language Standards

 

1. Language style

The use of language in the work should be concise, accurate, civilized and standardized.

 

2. Tone

When contacting the masses, speak kindly and use civilized language such as "hello, please, sorry, thank you, goodbye.

 

3. Title

Pay attention to the use of appellation in the service. When talking with ethnic minorities, religious people and foreigners, avoid using taboo language.

 

4. Standard language

When on duty, they should speak Mandarin or the local common language.

 

Service Terms 2. Common Occasions

 

(1) Say to the visitor:

"Hello, which floor and which room do you go?"

"Show me your identification, please."

 

(2) When no one answers the intercom, say to the visitor:

"I'm sorry, the person you are looking for is not in, would you please contact him later?"

 

(3) When the visitor leaves, he should say:

"Thank you for your cooperation. Welcome to come again."

 

(4) Say to the offender:

"I'm sorry, we are a one-way street here, please follow the prescribed route."

"Thank you for your cooperation."

 

(5) Say to parking violators:

"I'm sorry, parking is prohibited in the fire passage, would you please park your car in the parking space?"

 

(6) Say to the miscellaneous personnel in the yard:

"Hello, in order to ensure your safety, please don't play in the yard."

"Thank you for your cooperation."

 

(7) When driving the vehicle, it should be said:

"Hello, your parking fee is X yuan."

"Here is your receipt. Have a nice trip."

 

(8) When the vehicle into the garage should say:

"Please lock the doors and windows and take your valuables with you. Don't put them in the car."

 

 

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