SECURITY KNOWLEDGE

The political qualities that security guards should possess: love the motherland, be honest and trustworthy, love and dedication, fulfill their duties, abide by the law, unite and cooperate, and have no criminal record. Professional qualities that security guards should possess: understanding basic legal knowledge, relevant security management policies and regulations; Possess certain language, written expression and communication skills; Possess the ability to observe, discover and deal with problems corresponding to job responsibilities; Possess the skills of using basic fire fighting equipment, communication equipment, technical prevention facilities and equipment and related defense equipment; Possess certain defense and capture skills, that is, basic unarmed attack and defense skills, take away skills and release skills.

Telephone Etiquette Code (1) If the telephone rings three times, you should answer the phone. If it exceeds three times, you should first say, "I'm sorry to have kept you waiting." (2) When answering the phone, you should first say "hello" and then report to the company. (3) When talking, try not to use the hands-free key. Make notes when necessary and tell the main points to the other party. (4) Answer with "yes" from time to time, indicating that you are listening. (5) after the call should say: "goodbye". (6) The other party dialed the wrong phone number should say; "Sorry, you dialed the wrong number, please dial once, goodbye." (7) working hours generally do not play private

1. service language standard 1. language style the language used in the work should be concise, accurate, civilized and standardized. 2. When contacting the masses in tone, speak kindly and use civilized expressions such as "hello, please, sorry, thank you, goodbye. 3. Attention should be paid to the use of appellation in appellation service. When talking with ethnic minorities, religious people and foreigners, avoid using taboo language. 4. Standard language When on duty, you should speak Putonghua or the local common language. Service Terms for 2. Common Occasions (1) Say to the visitor: "Hello, which floor and which room are you going to?" "Please show me your ID card.

According to the Regulations on Security Service Operation and Quality Control implemented by the Ministry of Public Security of the People's Republic of China, the responsibilities of security guards are as follows: (1) Perform security service tasks such as guard, guard, patrol, escort, carry-on guard, crowd control, technical prevention, safety consultation, etc.; (2) Use scientific and technological means and equipment to perform security service tasks; (3) For illegal infringements and public security disasters that occur in the duty area, timely report to the client unit and local public security organs, take measures to control the expansion of the situation, protect the site, and maintain the order of the site. (4) Implement anti-theft, fire prevention, explosion prevention, damage prevention and other

Disciplinary requirements of security guards In order to ensure the normal progress of security work, the disciplines that security guards must abide by are as follows: (1) Abide by national policies, laws and regulations, abide by citizens' code of conduct, and abide by all legal rules and regulations of the company. (2) Strictly abide by labor discipline, supervise the post and fulfill their duties. (3) Safeguard the legitimate rights and interests of the state, the collective, citizens or customers, keep the secrets of the state, the company and customers, ensure safety, and do not harm the interests of customers. (4) Obey the leadership, obey the command, unite colleagues, help each other, and complete various tasks on time and with good quality. (5) No.

Behavioral norms (1) generous manners, conversation natural. (2) Maintain a good sitting, standing and walking posture at all times, hold your head high, do not hunch, stagger, lean forward and lean back, do not stretch, do not hold hands, back hands, fork hips or insert your hands into your waist bag. The correct standing posture, walking posture and sitting posture of the security guard: ① correct standing posture. The feet and shoulders are naturally separated vertically (weight falls on both feet), with flat shoulders, straight head, straight eyes looking ahead, chest out and recovery. ② The right walk. The basic steps of the security guard are divided into step, step and running. Qi Bu is a long-term footwork. When walking, you should